What do you like best about DMP Products?

Current DMP Dealers:

When you talk, we listen. We are sincerely interested in feedback from people like you who buy, install, and use our products. How did the products work? Were there installation issues? How can we make our products better or easier to use? What features would you like to see added, and what features are of no value to you?

With your feedback, we can continue to provide a constant stream of new and improved products that truly meet the needs of our dealers and their customers. Thanks in advance for your input.  

 

 

 

Visitors:

If you don’t currently rely on DMP products but would like to give us your feedback, we want to hear it. What’s your first impression of our products? How easy was it to find what you were looking for on our website? We hope you like what you see, and we’re eager to know what you think about our products

Jason Pelletier (msofnewark@aol.com) says:

March 19th, 2014

Would like to see an app equal to remote link that will run on smart phones and tablets for site programing 

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Enzo Ventulieri (enzov@foxsecur.com) says:

November 2nd, 2013

The panel indicates low battery at ~ 11.8volts - why not cutoff battery at ~11.5 before keypad becomes unresponsive?  It is currently set at 10.2 volts. The unresponsive keypad will buzz for hours until battery reaches 10.2volts. 

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Jerod Urry (jurry@mountainalarm.com) says:

October 11th, 2013

Most the telephone lines that we remotely connect to are "shared" phone lines. They are connected to a voice line or Fax machine. We really need you to develop a (ring, hang, ring) answering machine defeat. This would make your system our primary product.

Thank you,

Walt Sorensen (wsorensen@mountainalarm.com)

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Ranjith Gunawardena (rmgsecurity@gmail.com) says:

May 1st, 2013

I have a problem with out put on/ off connection  in XT30, when we connect them to operate lights with a relay, some cases U 14 IC get damedge due to a surge coming through the electrical line, jumps from the relay. Can you please advice me to minimize this.

Regards,

 

Ranjith Gunawardena

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Mark Hillenburg (mhillenburg@dmp.com) says:

May 2nd, 2013

Ranjith:

I have routed your concerns to tech support and they should be in touch with you. Also your sales contact at DMP.

Thanks...

Nate Van Winterswyck (nvanwin@aol.com) says:

March 7th, 2013

Michael Ramirez (mramirez@enterprisesecsec.com) says:

December 28th, 2012

My favriote feature of DMP products is ability to inovate and still allow past products to interface with modern upgrades.  This allows customers to enjoy the present equipment with your latest and greatest!

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Pete Storozuk (zackerus71@gmail.com) says:

August 21st, 2012

I have to say I do love the products. My one big complaint is I never see my reagionnal rep. I did contact the new rep here in Florida and he is scheduled to visit next week but I have no idea of new products and features you all are offering. I have been a fan since 1999 and the fact it's made here in the USA makes it even more inviting. Keep up the great wrok.

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Tyler Nichols (tnichols@hightechtronics.com) says:

August 15th, 2012

I like the fact that Entre will not tell you the current status of your access control doors.... (locked or unlocked) I also enjoy the ease of Entre installation, It rarely takes more than two days once you have fulfilled all the java and domain and IIS and other requirements... BRAVO!

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Mark Hillenburg (mhillenburg@dmp.com) says:

August 15th, 2012

Tyler.

Sorry that you are experiencing issues...I have asked our Sr. Entre' Support Technician to contact you right away. 

Tyler Nichols (tnichols@hightechtronics.com) says:

September 4th, 2012

Good point Terry.  I really shouldnt let my shortcomings reflect on this product.  I do have nothing but nice things to say about the support i get from Randy A. and the DMP Entre team when i do run into installation issues.

Kevin Callahan (k.callahan@fecwi.com) says:

January 21st, 2012

Rhobust panel that can do it all. Great support staff that has never failed to answer questions. Better support from DMP administrators, Pat Tobin has been a concerned and diligent administrator and nothing is more important than support from the home office.

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Bob Collins (bobzmailroom@gmail.com) says:

November 17th, 2011

So far I haven't found anything I can't get the panel to do. The only disadvantage is no safety should the battery be hooked up backward like other panels. Slip this up and it's good bye panel. The should solder the leads to the panel. Otherwise, great stuff.

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( ) says:

August 16th, 2012

My advise is don't hook up the batteries backwards..lol..they are color coded for a reason.

Sean Petit (scp1665@msn.com) says:

November 5th, 2011

XR500 Great!  I would like to see a feature to monitor pool entrance doors. a zone that would be programable to accept delay trigger, auto reset,output time . we are getting asked more from customers and to meetcurrent building codes

Sean Petit

American Alarm & Com.

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john kile (jkile@adsalarm.com) says:

October 21st, 2011

I love the xr 500, I am putting one in place of my xr 200,I could only flash my panel to version 200 due to the problem with version 201 or later is cant turn off exit delay tone (CPO1), I have a 120 sec exit time, it will wake up everone in the house when I arm the system and leave, come on guys help me out I really want the other features that the later versions have such as messaging, I guess I am going to have to remove the sounder in my master bedroom keypad (the stupid tone wont STOP!) if I want the new I phone app. Hey I have a great idea--> make exit delay tone by device. then I can turn it off on MBR keypad, and still keep the CPO1 on the rest. that being said I am still looking foward to the EPAD being added into the xr500. DMP panels are still the most versatile programming panels ever made.

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Mariusz Ostasz (mostasz@cox.net) says:

August 5th, 2011

I love DMP systems, I've got XT30 in my house, I install them all the time. I do not need manual at all.

One thing that annoying (only one) is wireless keypad with XTL system. When I punch codes, and go trough programming, display is usually 4-5 characters behind me.It is little confusing for users too. So slow.

Maybe combining XTL with keypad would benefit all of us? One power supply, one battery, no delay when operating keypad, faster installation.

Great tech support too!

 

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( ) says:

June 24th, 2011

Simple to install and use, solid reliability and intelligent, clear, concise, professional customer service. Not too many surprises here. I have been a DMP dealer/user since 2003 and have not regreted it.

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Rick Yeager (rayeager@vectorsecurity.com) says:

March 24th, 2011

Thanks to Justin in your entre tech support he and Randy helped me out a ton with a customer that we had network issues with they both are great. Randy Was great with our customers IT guy and got the problem solved Justin helped with some of the issues i had with the admin reader and some programmingh in entre. Great job to both of them. Vector Security left the job with another happy customer Rick Yeager Vector Security Boardman OH

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John Workman (jworkman@baldinos.com) says:

March 8th, 2011

We are loving DMP, I havent hooked up a phone line yet .... matter of fact we dont even order panels with a dialer option...... who does phone lines ?.... unless you are in the middle of nowhere and then you have to ask yourself .... why am i here ? So far the Cell service in the Suburban Washington DC Metro area hasnt let us down and neither has DMP :) We pre-program every Panel in the office and send the tech out he slams it in, trains the customer and gets two installed a day ...... :) :) Can You Say ShaBam ? $$$

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Chris Lindemann (clindemann@transalarm.com) says:

February 4th, 2011

Awesome lineup of products.  DMP seems to be ahead of its competitors when it comes to technology.  They have native support for network, cellular, wireless, and of course legacy phone lines.  No tricking panels into using technology it doesn't understand and modules galore like the competition to try to get the panels to have multiple comm paths.  The 206 firmware update for the XR100/500 is a much appreciated improvement because I can now finally remotely program the 734 reader modules!  The only suggestion I could add now would be in the scheduling.  If a valid user comes into a building at 5:25 am and the panel schedule is to allow disarming at 6:00am leave it disarmed, the rearming in an hour is a bit of a problem.

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BUD LICHTENAUER (bud@correctelectric.us) says:

January 14th, 2011

We could not be any happy with the support from all at DMP. Your products are awsome and the fact that they are made in the USA makes it easier to sell and proud to represent.

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Jeff Kesterson (jeff@nightwatch.net) says:

January 8th, 2011

We really like the disarm disable feature in the 1127 PIR which gives it extended battery life.  I'd like to see this feature implemented in the model 1105,  which would solve the battery life problem we encounter in high traffic locations such as convenience stores.

I also second the option to disable the cover tamper.

 Thanks for listening!

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() says:

December 21st, 2010

XTL, would be great to be able to disable the tamper switch on the panel cover. We have a demo set up and the tamper keeps going into alarm. The button is to sensitive, a two pin jumper to disable or a programming step would help. I do not see a need for it in a residential atmosphere even most commercial apps it is not necessary.

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() says:

December 7th, 2010

our company just started to install the XTL and i'm not very impressed, the concern i have is that the key pad battery and panel batter have to be changed more often than the transmitter's and it's going to cost our customer's more money with service calls to replace those batties all the batties should have the same life exp.

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Mark Hillenburg (mhillenburg@dmp.com) says:

December 8th, 2010

Mike, Thanks for your feedback.

The typical battery life of the XTL LiPo battery is very similar as the the life of a standard Lead Acid battery used in almost all control panels today. In fact it would be fairly common today to need to replace the Panel Battery more often than the wireless device batteries.

We always try to be conservative in our documentation as to any battery life, your mileage may vary, however I think that you will be happy with the battery life you receive from the LiPo's in your keypad and XTL.

I would be interested in your other thoughts and observations from installing the XTL.

Please email me at Mhillenburg@dmp.com.

Thanks!

john kile (jkile@adsalarm.com) says:

November 17th, 2010

I would like to see the ability for common area on xt 30 and xt 50, recently installed a xt 50, needed a common area, unable to do so, had to put in an old xr200 to make the job work right, this should be a simple fix in the next version of the xt 30/50

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Mark Hillenburg (mhillenburg@dmp.com) says:

December 8th, 2010

John:

We have never had Common Areas in the smaller panels. Only in the XR200, XR500 and XR100.

I don't believe that is something that we will be changing in the near future.

Thanks...Mark Hillenburg

David Eirschele (deirschele@keyth.com) says:

October 8th, 2010

Excellent technical support and products are made in the USA!

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Chris Miller (cjmiller160@sbcglobal.net) says:

October 6th, 2010

I just finished installing 30 plus 463G cellular cards. Truly plug and play. With more companies going VOIP this is a great addition to the line up.

I also upgraded from the Inovonics to the DMP wireless. A couple of suggestions for the wireless.

A terminal strip ather that the connector with the leads would be great. Also a screw to hold the cover of the receiver in place.

 

Chris Miller, C&C Systems LLC

Aurora,IL.

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Jarrad Owenby (skubydoooo@gmail.com) says:

September 26th, 2010

I wouyld like to see a broader range of Reciever characters available. I.E. Our monitoring station uses IDs such A1142 or B, etc. Only having 1-99 in Remote Link is too limited.

 

Jarrad Owenby

STS, Inc

Columbia, SC

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Jeffry Gilbert (jeffry@aprotex.com) says:

July 16th, 2010

How they have the guts to call a keypad that requires wires a "Wireless" keypad.  By that reasoning Alexander Graham Bell invented the first wireless telephone 1876.

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Melissa Pitfield (mpitfield@dmp.com) says:

July 16th, 2010

The 9000 series are wireless keypads... with a 12 volt electrical charger... Similar to how you plug in your cellphone to keep it charged.  How about that wireless 1135 sounder though?

Lamar Hale (tlh@gafl-alarms.com) says:

April 22nd, 2010

Your -on hold- machine lets me know when I will talk to a TECH. The Salesman takes notes AND gets back to us. The TECHS don't make you feel like a dummy. We used another Manufacture for 25 Years ( totally Different) but now a GREAT move for Us.

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Melissa Pitfield (mpitfield@dmp.com) says:

June 21st, 2010

thank you for your positive feedback!

DMP Dealer (info@dmp.com) says:

March 29th, 2010

I like the fact that Remote link is programmed EXACTLY the same as the keypad displays it. THANK YOU!!  an d the programming is put together in a way that makes logical SENSE!

You have a superior Product!!

Mike Southam, Red Hawk Colorado

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Jarrad Owenby (skubydoooo@gmail.com) says:

September 26th, 2010

Agreed

Mike McQuerter (mmcquerter@atlassecurity.net) says:

March 18th, 2010

Knocking it out of the park time and time again. i have worked with DMP products as well as many others over teh years and you can't beat DMP products. You guys do it all.

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Travis DeLong (travdelong@email.com) says:

March 9th, 2010

I like how easy it is to program through the keypad.

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Oakland Oakland (Mike.Mchugh@bayalarm.com) says:

March 8th, 2010

Very good technical support, exellent product.

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Oakland Oakland (Mike.Mchugh@bayalarm.com) says:

March 8th, 2010

Very good technical support, exellent product.

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Dan Reed (dan.reed@smgsecurity.com) says:

November 3rd, 2009

DMP is a fantastic company, offering an powerful, versitle, easy to use product. My major complaint is the keypad volume is way to quite. I have installed the system in my home, and can hardly hear the entry delay tone.

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Jeff Kesterson (jeff@nightwatch.net) says:

October 5th, 2009

DMP makes great panels which are easy for customers to use and dealers to install.  My favorite part about DMP is that they listen to their dealers.  I have two suggestions:
Here at Nightwatch we do not like the way the "invalid code"  "feature" works.  It causes us a lot of phone calls, probably 1-5 every weekend just to explain to the customer that they have to wait several seconds rather than enter the correct code right away.
The reason for it has been explained in the past, but the fact remains that it causes angry customers to call us!
Anyway,  I suggest that DMP consider changing the firmware so that the panel does not require you to wait and immediately accepts the correct code.
Your dealers and customers will thank you!!!!!!!!!!!!!
One other feature that is needed is a general trouble output, used to trip long range radio or other notification when there is any trouble condition on the panel.
Thank you for listening!
Jeff Kesterson]
Nightwatch Security & Telephone, LLC

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Chris Allen (allens@paulbunyan.net) says:

July 29th, 2009

Rock-solid architecture.  No glitches.  The panels simply work as advertised.

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JOE CASTRO (josephc@alarmwatch.com) says:

August 2nd, 2009

No Glitch! Could this be the first panel that works???? i cant wait to find out B )

JOE CASTRO (josephc@alarmwatch.com) says:

July 25th, 2009

We are now back on board with DMP. We recently installed a XT30. Our Tech love the Panel so far.

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hector lopez (slopez777@yahoo.com) says:

May 11th, 2009

awesome control panels

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josh holbert (jholbert@owensecurity.com) says:

May 4th, 2009

I've been installing dmp for only a short time, I like the system so far, with only a few small complaints, the first being the icon keypad and it's zone ledger or information sheet, not to

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Greg Burgesser (gburgesser@kastle.com) says:

April 8th, 2009

I live person answers their 800 number and the wait time for tech support is usually minimal. Remote Link is easy to use and support. Online ordering is easy, shipping is fast and rates are fair. I would like to see support for customer specific 'custom' configurations.

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JOE CASTRO (josephc@alarmwatch.com) says:

July 25th, 2009

Tech Support Rocks! I agree with you on all comments.

Scott Beale (scott.beale@supremealarm.com) says:

February 16th, 2009

We have been with DMP since the 1812 days and love the equipment very much. Its easy to program and understand how its configured. The only complaint Ive ever heard here is DMP lacks in "Value Add" type things such as sales tools and tools for the installers. Learning tools and customer support type tools. Honeywell is very aware of the value of such things but there equipment has much to be desired. Scott Beale Supreme Security Systems, Inc. Union, NJ

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Todd Stevens (todd.stevens@securadyne.com) says:

February 5th, 2009

DMP makes a great product.I just replaced a Vista128 with a 500 panel. The ademco wireless worked great.This systyem also has DMP wireless on it also.Two wireless technologies on one system. We install a lot of 734 modules.We always end up putting them in 4/11 boxes they just fit. What would be really neat if the module would fit on the box as the cover.Like a fire module this would give the room you need for all the wiring. another device that would be useful.A bell module with several supervised outputs and seperate inputs for each plus one input that would trip all outputs. Ring local on room smoke ring all on common alarm. I have used several of the radionics modules and the ademco modules they work good.Is there any more that might be released .Maybe Notifier. Thank You Todd Stevens

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Mark Costa (mcosta220@gmail.com) says:

January 29th, 2009

Dmp is great! I dont have to carry a single manual to program any of the panels.

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() says:

January 28th, 2009

Guillermo Franco(gfranco@telca.com.mx)says: January 28th,2009 Can we make question in Spanish? becouse we have several that to ask you.

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john kile (jkile@adsalarm.com) says:

January 28th, 2009

the upgrade features are awsome,one complaint or new update,ATT uverse has trouble with the dtmf on older panels that are not upgradeable, when can we expect a chip that we can replace on oder panels such as super 6, xr 10 ,xr20, xr 40 panels that would fix the dtmf problem,currently we have to change dialer to rotary and add a telesoft lpt-310 pulse to tone converter to get the panel to be able to dial the reciever phones properly

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Mark Hillenburg (mhillenburg@dmp.com) says:

March 13th, 2009

John:

 

The probelm that you are experiencing is industry wide. Most panels do not work reliably on VOIP. Sometimes they work fine for a while, and sometimes they just stop. DMP does not suggest using Dialer Panels on VOIP for alarm communication. I know this is not what anyone wants to hear, unfortunatly it is the reality of today's VOIP circuits. If a customer has VOIP...they obviously have Broadband Internet, so AOIP or Cellular are the best option.