Tech Support 1.888.4DMP TECH

Tech Support is currently closed

TECH SUPPORT FAQ

     

XT Panel Update Delivers Multiple Enhancements

 
With the XT v183 update, now all XT panels have a carbon monoxide (CO) zone type and Temporal 4 bell cadence. In the event that a customer’s carbon monoxide detector goes into alarm, having this dedicated zone gives monitoring centers the ability to use automation rules to summon the appropriate help. Plus, the new Temporal 4 bell cadence identifies the emergency for individuals on the premises. 
 
Other features include:
This release lays the groundwork for new 1100 Series wireless encrypted devices. Over the next few months, we will be releasing new 1100 Series encrypted wireless devices and receivers, all with new model numbers. Please keep in mind that DMP's existing 1100 Series Wireless is the most secure wireless in our industry, leveraging military standard, 900 MHz frequency-hopping spread-spectrum supervised communication to attain UL listings for commercial fire and burglary. 

The new wireless encryption is for customers who want to add an even more hardened layer of security. Now you can have the best of both worlds, true 128bit AES encryption over the air and frequency-hopping spread-spectrum. DMP 1100 Series encrypted devices allow you to enter your own passphrase, providing full encryption end to end. Please watch for more details and announcements in coming weeks and months as we roll out this exciting line of new DMP products.

Also with Version 183, the XTLplus and XTLtouch now support the 738T. Now, all XT Series models work with the 738T Wireless Translator, which allows you to upgrade Honeywell, Interlogix, or 2GIG wireless transmitters without replacing the wireless sensors.
 
The 738T is wired directly to the keypad bus of the DMP panel. In the field, technicians can easily switch between 319.5 and 345 MHz by a button press on the device. Transmitters that have been learned into the 738T are able to send supervision, alarm, tamper, and low battery messages to the panel.
 
Although the 738T can help you upgrade other competitors’ systems, it’s worth noting that no devices exist that can translate or takeover DMP’s 900 MHz wireless or control panels — just another way DMP protects your investment and helps you retain your customers.
 
As part of this release, customers with network and cellular panels have new options to receive push notifications. If the customer’s network connection fails, all push notifications will be sent over the backup cellular path. 
 
Please review the instructions available in this 
Technical Update. If you have any questions, please contact DMP Inside Sales at 877-757-4367 or at InsideSales@dmp.com.