Troubleshooting Made Easy:
May 12, 2020
Dealer Admin™, Tech APP™ Now Provide Detailed Communication Test Results
If a panel isn’t communicating to the monitoring center, the sooner you can pinpoint why, the faster you can fix it! Now when you’re conducting either a network or cell communication test, Dealer Admin and the Tech APP provide live test status, as well as detailed results.
What does this mean for you?
You’ll have the details you need to work efficiently. “As the panel launches each step of the communication test, you’ll be updated so you can tell exactly where it’s at in the test and when it passes,” says Duane Kugler, product manager of SecureCom Wireless™ Web Services. And if it fails, he adds, “You’ll be able to see exactly what the problem was and know where to start on troubleshooting the problem.”
For more information, please refer to the Dealer Admin and Tech APP Feature Update TU-1165. Tech APP updates are available for download, free of charge, from the Google Play™ store and the App Store®.
If you have any questions, please contact DMP Inside Sales at 877-757-4367 or at InsideSales@DMP.com.