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TECH SUPPORT FAQ

     

INSTRUCTOR LED COURSE OUTLINES

Listed below are the on-site, instructor-led training classes available from DMP. Each class is designed to provide installation technicians, service technicians, and system programmers the opportunity to learn with hands-on training from a DMP Regional Training Manager. Click on a lab guide to see the hands-on training content covered in the course.

Panels and Other Hardware

XR Series Basics

For technicians to learn how to install, program, troubleshoot, and explain end user functions of the XR Series control panel.

XR Series Basics Course Outline

XR Series Basics Lab Guide

XR Series Advanced

Take a deeper dive into the XR Series control panel platform. This course allows for additional time spent on real life site specifications.

XR Series Access Control Course Outline

XR Series Access Control Lab Guide

XR Series Access Control

This class can be part of the XR Series Basics or Advanced courses. We break down what things are needed for access control applications.

XR Series Access Control Course Outline

XR Series Access Control Lab Guide

XT Series Basics

This course covers installation, programming, end user functions, and troubleshooting of an XT Series control panel.

XT Series Basics Course Outline

XT Series Basics Lab Guide

XTL Series Basics

This course covers the XTLplus/XTLtouch installation, programming, and end user functions.

XTLplus Series Course Outline

XTLplus Series Basics Lab Guide

1100 Wireless

This course can be part of one of our other session offerings or a stand alone module. We cover the DMP 2-way 900MHZ, Frequency Hopping Spread Spectrum Technology. We also provide the proper installation and testing of various DMP wireless products.

1100 Wireless Course Outline

1100 Wireless Lab Guide

Software

Dealer Admin

To engage technicians, programmers, and sales people with DMP interactive services, like Dealer Admin.

Dealer Admin Course Outline

Dealer Admin Lab Guide

Tech APP

To engage technicians, programmers, and sales people with DMP interactive services, like Tech APP.

Tech APP Course Outline

Tech APP Lab Guide

Virtual Keypad App

To engage technicians, programmers, and sales people with DMP interactive services, like Virtual Keypad app.

Virtual Keypad App Course Outline

Virtual Keypad App Lab Guide