DMP Celebrates Roxanna Peters, Winner of PSA Vendor Achievement Award

Springfield, Missouri

R-Peters2.jpgRoxanna Peters, DMP customer service representative, was recognized by the PSA Security Network for outstanding customer service at an awards ceremony during the PSA 2005 Conference and Systems Integration Expo in March. Roxanna, who has been with DMP since 1999, was one of 10 persons chosen by PSA from the security industry for outstanding customer service.

Roxanna has always proven that she will go the extra mile for us, said PSA spokesperson Michelle Roddy. She is always on top of it. She returns calls, emails and faxes in a timely manner, and she provides all the information necessary to help us with processing our orders and inquiries. Roxanna just makes our jobs easier. DMP should be proud to have someone like her!

The Vendor Achievement Award Program (VAAP) was created to acknowledge PSA vendor partners who provide PSA with outstanding service and quality products. Winning vendors were selected based on achieving high scores on a survey completed by PSA members and PSA staff.

"Roxanna exemplifies the spirit of customer service at DMP in her attention to detail and uncompromising focus on customer satisfaction," said Susan Rousey, Customer Service Supervisor at DMP.

PSA Security Network is the worlds largest electronic security cooperative. PSA members are responsible for over $1 billion dollars of electronic security and life safety installations. PSA member companies specialize in the design, installation and integration of CCTV, access control and life safety systems.

DMP is a privately held independent manufacturer of advanced alarm products that are designed and made in the United States of America. DMP is the recognized leader of alarm communication over data networks, with products that are available through professional alarm installing companies worldwide. For more information, contact Kristy Plumlee at (800) 641-4282, or visit