New DualCom™ Series With Cellular Backup Adds Efficiency, Reliability, and Ease in Upgrading Non-DMP Panels

April 04, 2019

When you need to upgrade Honeywell VISTA® panels, now there’s a dual alarm communicator that can make it easy for you. DMP’s new DualCom Dual Alarm Communicator can be connected to a Vista series ECP bus, and with Remote Link™ Version 1.92 you can program the Honeywell panel remotely using the Compass® downloading software.

DualCom Series alarm communicators are designed with integrated primary and secondary communication in a single design. By using the network connectivity as the primary communication path, the system will receive the fast speeds of the IP connection whenever possible, explains Aaron McGhee, control panel product manager for DMP. However, he adds, “If the primary IP path drops out for any reason, the secondary cellular path picks up communication almost instantly.”

The new DualCom Series includes both fire and non-fire options. Each module has built-in LTE cellular backup that provides a fully supervised alarm communication path over AT&T’s or Verizon’s LTE Networks. As with earlier-generation products, the LTE communicators are designed to work with digital cellular service from SecureCom Wireless™ – enabling dealers to get systems up and running quickly.

DualCom Commercial Fire Modules:
For commercial fire or residential fire installations, the DualComNF features primary network communication, secondary cellular communication, and two sets of tip and ring terminals. It meets the NFPA 72 standard for single communications technology. For instance, if a customer’s router fails, and the DualComNF stops communicating, it’s designed to automatically disrupt voltage on the second tip and ring — that triggers the host panel to annunciate the trouble.

“For fire panels, it’s a simpler way of ensuring local annunciation, and it’s a much cleaner and faster installation process.”

DualCom Non-Fire Modules:
For non-fire residential or commercial installations, DualComWZ standard module features built-in primary Wi-Fi communication, secondary cellular communication, Z-Wave integration, and one set of tip and ring terminals.

Virtual Keypad App Connections:
When a customer opens their VirtualKeypad™ app and wishes to connect back to their alarm panel, that action uses EASYconnect™. Now the app has two possible connection types. “If EASYconnect fails for any reason, the switch to cellular happens seamlessly, and the user wouldn’t even notice.”

The new DualCom Series models are:

  • DualComWZ-LV Alarm Communicator with Wi-Fi Network Primary and Cellular Backup (Verizon)
  • DualComNF-LV Fire Alarm Communicator with Hardwired Network Primary and Cellular Backup (Verizon)
  • DualComWZ-LA Alarm Communicator with Wi-Fi Network Primary and Cellular Backup (AT&T)
  • DualComNF-LA Fire Alarm Communicator with Hardwired Network Primary and Cellular Backup (AT&T)

Now, check-in and fail times can be set in Dealer Admin for the new DualCom models and existing CellComs. More information is available in the DualCom Programming and Installation Guide (LT-1859).

For pricing information, please log in to Buy.DMP.com to view the Latest Price Notifications and Updates. For questions or more information, please contact one of our Inside Sales representatives at InsideSales@DMP.com or 877-757-4367 or one of our Tech Support technicians at TechSupport@DMP.com or 888-4-DMP-TEC (888-436-7832).