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TECH SUPPORT FAQ

     
 





























“Made in the USA” is something you rarely see today. More and more products are made elsewhere.

There is much confusion about the use of the phrase "Made in the USA.” What that means to most of us is contrasted by its very strict definition by the Federal Trade Commission. Although we manufacture 100% our products at our factory in Springfield, Missouri, many of the components that we use are not indigenous to the U.S. and therefore come from around the globe. With enough of our components made globally, the phrase we must adhere to doesn’t always best describe what we actually do. We have not changed the location of manufacture of our products since we started back in 1975.

To that end, we are starting to migrate the words on our product to say something differently than what maybe you have seen before, but that doesnt really mean that anything has changed. You will begin to see the words "Manufactured in U.S.A. with U.S. and Global Components" printed on the products that you receive from us.

We are still excited to be able to produce all of our products right here in the heartland of the country where we began over 40 years ago. DMP products are designed, engineered, and manufactured in Springfield, Missouri using U.S. and global components. We employ local people that are dedicated to our industry and our dealers.

The fact that our engineering and manufacturing expertise is right here in Springfield, Missouri means that whether you’re a dealer, an integration partner, or supplier you know that you can speak directly with the people that designed the circuit boards or wrote the software. Additionally, we have a large team of people that stand behind those products and are experts in every step of the manufacturing process. Although some of the products that we sell are OEM products, not made by us, and they are labeled appropriately to their country of origin.

Through quality engineering, in-house software development and tight control of every step, we’re able to produce high-quality security products at competitive prices. 

Manufacturing here in the U.S., using the best components we can find from all over the world, keeps our technology advanced and your supply chain short, which helps you realize a consistently high-quality product that meets your requirements and stays ahead of your competition.

From the initial concept of the product, the schematic of the circuitry, the printed circuit board, and software design, it’s all completed right here in Missouri. We test 100% of that product and ship it directly to you on the day you order it.

All of our injection-molded plastic and all of our metal enclosures are sourced from U.S. manufacturers. Our electronic components come from all over the world, which we then populate and solder using American labor.

We welcome you to visit our factory when you are passing through Southwest Missouri. We are right off I-44 and US-HWY 65.

We would love to show you our headquarters, engineering, call center, factory, and fulfillment center. Click here to view a map to help you find our location.