Tech Support 1.888.4DMP TECH

Tech Support is currently closed

TECH SUPPORT FAQ

     

Why You Need to Know the Date Code on Firmware Versions

August 5, 2019

Stephen Bowen, Call Center Manager

Why You Need to Know the Date Code on Firmware Versions If you’re confused by our firmware numbering and don't understand the importance of date codes, please allow us to explain. First, let's start with the basics: What is firmware? Firmware is the programming that gets loaded into a DMP product to allow it to function. If the product hardware was the physical brain, the firmware would be the knowledge. How is firmware identified?The version of the firmware is a three-digit number that is followed by a date code. For example, 172 4/29/19 is a firmware for the CellCom. What is a date code?A date code is the number that designates the firmware's version and what features/i...  Read More

Entry Check-In Protection: Advanced Security for Homeowners and Small Businesses

July 11, 2019

Jon Adams, director of Business Development, SecureCom Wireless

For financial institutions, retail jewelers, and other high-end businesses, the highest security technology is an absolute necessity. For more than three decades, DMP has worked with monitoring centers to deliver that. We know, for instance, that communications between those customers’ panels and their monitoring centers must be reliable and constant — our network Supervision Check-In messages guarantee that. Today, we’re using that knowledge and expertise to provide better security to homeowners and small businesses. As we continue to expand into those markets with the XT Series™ panels, particularly the popular XTLplus™&...  Read More

DMP Control Panels: Designed With Network Security at the Forefront

June 7, 2019

Dave Roberts, Vice President of Engineering

DMP’s proven history of using data networks for alarm panel communication began in the early 1990s with the first-ever UL High Line Security listing over data networks. Since that time, DMP has continued to improve network integration and security, making the use of data networks for alarm communication both simple and reliable. Many of the nation’s top banks and secure government facilities rely on DMP control panels and network reporting capabilities for their security needs. DMP control panels are designed with network security at the forefront. No commercial operating systems (COTS) such as Linux or Windows are used in our control panel design. This&...  Read More

Key Dates for AT&T, Verizon 3G Network Shutdown

May 22, 2019

Jeff Britton, Executive Director, SecureCom Wireless

Key Dates for AT&T, Verizon 3G Network Shutdown By Jeff Britton, Executive Director, SecureCom Wireless UPDATED JUNE 20 - The 3G sunsetting has begun, and LTE is here. As you know, it’s important to have a strategy to stay ahead. Here are some important dates confirmed from AT&T and Verizon to keep in mind. By 2022, both cellular carriers have confirmed their 3G networks will no longer be in service. Specifically, AT&T’s 3G/HSPA network will shut down in February 2022. Later that year, in December 2022, Verizon has confirmed it will do the same with its 3G/CDMA network. To stay ahead of the 2022 sunset, it’s time to start ...  Read More

How Does a VPN Make Your DMP Video Solution More Secure?

May 9, 2019

Bill Dorman, C|EH - SecureCom Wireless Information Security Officer

How Does a VPN Make Your DMP Video Solution More Secure?  By Bill Dorman, C|EH - SecureCom Wireless Information Security OfficerWith breaches at an all-time high and information security under heavy scrutiny, it’s important to understand what manufacturers of your “smart” devices are doing to keep you safe. The “Internet of Things” is a term that encompasses a large subset of devices with largely varying functions. These include security systems, IP cameras, smart watches, scales, medical devices, appliances, and more. By the year 2020, it’s estimated that there will be more than 20.4 billion IoT devices online. One serious concern wi...  Read More

Pages

1 2 3 4 5 6