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Cat-M1 Coverage Enhancement Delivers Greater Signal Amplification Where Coverage is Compromised

October 21, 2019

By Bill Dorman, Information Security Officer, SecureCom Wireless

It’s important to know that the security manufacturer you rely on has chosen the best technology to employ with their new communicators. As you may know, DMP LTE communicators for Verizon and AT&T are designed with Cat-M1 technology. What you may not realize is that every DMP module you purchase is also designed with a unique technology as part of Cat-M1 called Coverage Enhancement Mode A, and now, with the widespread deployment of LTE systems, that’s making a big difference in providing reliable service, wherever you are. In fact, in “fringe areas” where there’s poor connectivity due to high interference or poor coverage, the Coverage En...  Read More

Upgrading Interlogix Panels. Here Is How to Save Time and Money When You Convert to DMP

October 15, 2019

By Mark Hillenburg, Executive Director of Marketing

Upgrading Interlogix Panels Here’s How to Save Time and Money When You Convert to DMP By Mark Hillenburg, Executive Director of Marketing When you have an opportunity to upgrade Interlogix panels, here’s how to give your customers DMP quality and save time and money doing it.  Upgrading Interlogix WirelessThe 738T Wireless Translator, as well as the 738I ITI Wireless Expansion Module allow you to upgrade non-DMP panels without having to replace existing sensors that still work. The 738T translates low-frequency wireless transmitters — specifically 319.5 MHz used by Interlogix — to communicate with DMP’s XT Series and XR Series panels....  Read More

Selling is About Process, Not Personality

September 27, 2019

By Jack Conard, Director of Sales Training

Selling is About Process, Not Personality By Jack Conard, Director of Sales Training If you’re interested in sales, there are all kinds of blogs and posts about closing techniques, how to overcome objections and on and on. I read one just the other day, in which the author gave an objection and then asked readers to send him, as fast as they could, their ways to overcome the objection and close the sale. Okay, I thought, I get it. That may be fun, but really, have you ever heard a “phrased close” and thought, “That’s it! That is the one! I have finally found the magic phrase that will close sales and make me rich?” Of course not. Because it doesn&rsqu...  Read More

DOA vs. Repair. What Is the Difference?

September 25, 2019

By Stephen Bowen, DMP Call Center Manager

DOA vs. RepairWhat's the Difference? How do you know when to contact DMP Tech Support vs. the online Repair Center when sending in a product? It’s a question that comes up occasionally. To answer the question, let’s look at the two options we have in place: Advanced Replacement/DOA: If we receive a call about a DMP product that isn’t working, we troubleshoot the problem with the technician. If the unit is, in fact, bad out of the box, we supply you with a DOA Return Authorization Number (RAN) — this allows us to send you a replacement product in advance, and then you get a credit when your return the defective one back to DMP.  Why do we require troublesho...  Read More

Are You Taking Advantage of the Entre Pre-Upgrade Checklist?

September 4, 2019

Stephen Bowen, DMP Call Center Manager

Are You Taking Advantage of the Entré Pre-Upgrade Checklist? By Stephen Bowen, DMP Call Center Manager What's the best way to ensure that everything goes smoothly when your Entré certified technician arrives at your customer's location to upgrade Entré? DMP's Entré Pre-Upgrade Checklist. We have seen a dramatic increase in successful Entré upgrades since moving to the checklist and then sending you the update file — we want to be sure everyone knows about it. The checklist is available on our Entré page. Previously you downloaded Entré software upgrades directly from our website and hoped the upgrade would go ...  Read More

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