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June 1, 2018

Keith Shelby, Customer Service Supervisor

If it’s between 8 a.m. and 6 p.m. on a weekday in Springfield, Missouri, one of our Customer Service representatives is ready to take your call. And for your convenience, we also accept orders by e-mail, fax, and through our e-commerce site for authorized DMP dealers. If you haven’t used yet, give it a try — your administrator can add you and anyone else who needs access. Not only does it give you the freedom to place orders at any time, day or night, but it also has these features we think you’ll especially like: Customizable TemplatesDid you know you can create templates for items you order regularly on our site? Say, for instance, ...  Read More

Need to Make a Return? Our Customer Repair Center Makes It Easy

May 15, 2018

Dean Virden, Quality Manager

How a company handles returns is a major part of its customers’ experience. We get that — and because we appreciate your business and your time, we’ve tried to make our return process as fast and easy as possible.   Our goal, for instance, is for all requests for product updates or repairs to be turned around in one business day. Meeting that goal has become a lot easier with our online Customer Repair Center (CRC). As you may recall, we introduced the CRC about two years ago. Now, compared to those triple carbon-copy Repair Authorization tags we used to use, it’s much easier to submit a Return Material Authorization (RMA) online through our CRC. Here&r...  Read More

Advisory Notice: Smart-Home Services Require Equally Smart Contracts for Your Protection

May 9, 2018

Joe Hurst, Sr. Vice President, DMP

Smart-home integration — it’s what the majority of today’s consumers want. And, in our interconnected world, we have the power to integrate disparate services and solutions into our alarm systems that allow consumers to use some of the most popular home automation products. You can envision a typical scenario. For instance, you’ve installed a security system with an integration from Apple TV® that’s using the homeowners’ screen to look at their security cameras, or an Amazon Alexa® or Google Home Assistant® that arms their systems and controls their lights and locks, plus at the front door, there’s a video doorbell that lets them m...  Read More

SecureCom Wireless Customer Update

February 2, 2018

Jeff Britton, Executive Director SecureCom Wireless

You may have read that Verizon will no longer support 3G CDMA devices beyond Dec. 31, 2019. Read more about it here. Because of the relationship that SecureCom Wireless has with Verizon, we have received assurances that our products will have service until Dec. 31, 2022. Any SecureCom Wireless device that is activated before Dec. 31, 2019 can remain in service until Dec. 31, 2022. This will allow SecureCom Wireless users substantially more time to migrate existing devices to the next generation of cellular technology and allow you to focus on adopting these technologies for new devices. SecureCom Wireless will pre-load all CDMA units it has in stock to Verizon (including t...  Read More

Processor Vulnerabilities "Meltdown" and "Spectre" Present No Threat to DMP Systems

January 15, 2018

David Roberts, Vice President of Engineering

As you may have heard, two critical vulnerabilities, dubbed “Meltdown” and “Spectre,” have been reported with Intel, AMD, and certain variants of ARM processors. DMP has reviewed the list provided by Google Project Zero and was able to determine that none of the listed processors have ever been used in our products. The result of Meltdown and Spectre vulnerabilities is that an attacker might be able to compromise the privileged memory of a processor by exploiting the way processes run in parallel and subsequently steal any data on a system. Of the list of processors released by Google Project Zero that are impacted by these vulnerabilities, DMP only uses the ARM pr...  Read More


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