Tech Support 1.888.4DMP TECH

Tech Support is currently closed

TECH SUPPORT FAQ

     

How Do We Protect SecureCom Wireless Servers?

July 11, 2018

Bill Dorman, Technical Director, SecureCom Wireless

When customers have questions about server security and redundancy, I tell them they’re smart to ask — in today’s digital world, mobile security is something we should all be concerned about. That’s why for the security and redundancy of the servers and all of our network assets, we employ the highest standards and work only with the most highly rated data centers. If you’re like most of the customers I’ve spoken with, you’d like to know more about that.   Based on their qualifications, we’ve chosen Tier 4 data centers for the primary assets of SecureCom Wireless. Tier 4 is designed to host mission critical servers and computer syst...  Read More

Buy.DMP.Com Offers Advantages Only Available Online

June 1, 2018

Keith Shelby, Customer Service Supervisor

If it’s between 8 a.m. and 6 p.m. on a weekday in Springfield, Missouri, one of our Customer Service representatives is ready to take your call. And for your convenience, we also accept orders by e-mail, fax, and through our e-commerce site for authorized DMP dealers. If you haven’t used Buy.DMP.com yet, give it a try — your Buy.DMP.com administrator can add you and anyone else who needs access. Not only does it give you the freedom to place orders at any time, day or night, but it also has these features we think you’ll especially like: Customizable TemplatesDid you know you can create templates for items you order regularly on our site? Say, for instance, ...  Read More

Need to Make a Return? Our Customer Repair Center Makes It Easy

May 15, 2018

Dean Virden, Quality Manager

How a company handles returns is a major part of its customers’ experience. We get that — and because we appreciate your business and your time, we’ve tried to make our return process as fast and easy as possible.   Our goal, for instance, is for all requests for product updates or repairs to be turned around in one business day. Meeting that goal has become a lot easier with our online Customer Repair Center (CRC). As you may recall, we introduced the CRC about two years ago. Now, compared to those triple carbon-copy Repair Authorization tags we used to use, it’s much easier to submit a Return Material Authorization (RMA) online through our CRC. Here&r...  Read More

Advisory Notice: Smart-Home Services Require Equally Smart Contracts for Your Protection

May 9, 2018

Joe Hurst, Sr. Vice President, DMP

Smart-home integration — it’s what the majority of today’s consumers want. And, in our interconnected world, we have the power to integrate disparate services and solutions into our alarm systems that allow consumers to use some of the most popular home automation products. You can envision a typical scenario. For instance, you’ve installed a security system with an integration from Apple TV® that’s using the homeowners’ screen to look at their security cameras, or an Amazon Alexa® or Google Home Assistant® that arms their systems and controls their lights and locks, plus at the front door, there’s a video doorbell that lets them m...  Read More

SecureCom Wireless Customer Update

February 2, 2018

Jeff Britton, Executive Director SecureCom Wireless

You may have read that Verizon will no longer support 3G CDMA devices beyond Dec. 31, 2019. Read more about it here. Because of the relationship that SecureCom Wireless has with Verizon, we have received assurances that our products will have service until Dec. 31, 2022. Any SecureCom Wireless device that is activated before Dec. 31, 2019 can remain in service until Dec. 31, 2022. This will allow SecureCom Wireless users substantially more time to migrate existing devices to the next generation of cellular technology and allow you to focus on adopting these technologies for new devices. SecureCom Wireless will pre-load all CDMA units it has in stock to Verizon (including t...  Read More

Pages

1 2 3 4