Digital Monitoring Products, Inc. (DMP), Springfield, MO, announces a new return process that will go into effect January 1, 2002 which will provide prompt assignment of credit to dealer accounts for returned equipment and for more efficient turn around on equipment repairs.
DMP will now require the assignment of a RMA (Return Merchandise Authorization) number for all shipments of equipment from dealers to DMP. This change will greatly improve service in two ways. First, the equipment returned for credit will be processed the same day it is received. Credit will then be issued within 10 business days to the dealer account. Prior to returning equipment to DMP, please call DMP Customer Service at 1-800-DMP-4850 X225. Please have a copy of the invoice for reference at the time of the call. Once the equipment return is validated, an RMA number will be issued to authorize the shipment. The RMA number must be written clearly on the outside of the shipping carton in order for DMP to accept the shipment from the carrier.
The second improvement will be in expediting the process for equipment being returned for repair. Equipment needing repair can only proceed through the DMP repair department after a 5-digit RMA tag has been properly completed and attached to the product. Without this return information, the item could either be lost in handling, or DMP repair technicians could misidentify the cause of the needed repair, resulting in the product being returned a second time. Make sure to fill in as much of the problem symptoms as are known to assist in the proper diagnosis and repair. In addition to attaching the repair tag to the individual item, the repair tag number must be written clearly on the outside of the shipping carton in order for DMP to accept the shipment from the carrier. DMP will continue to accept boxes that do not have the RMA or repair number written on the outside of the shipping carton until December 31, 2001. As of January 1, 2002 DMP will not accept returns that do not have the RMA or repair number clearly written on the outside of the shipping carton. DMP wishes to provide improved service for the return of products for credit and repair and will make every effort to attain this. The process outlined above should allow a faster turn around for dealers, and limit products being lost or requiring a second return for repair.