Access Control FAQs

The 734 or module that is controlling a door must have the area the user wants to access and disarm programmed in the access area for the device in device setup. Users who swipe at the reader must also have a profile that has the ability to access and disarm that same area(s) that was assigned in device setup.

Panel: XT30/50
Zone Number: 31-34 & 41-44

Panel: XTLplus/XTLTouch
Zone Number: 51-54 & 61-64

Panel: XR100/500 & XR150/350/550
Zone Number: 400-449

Here is a list of possible access denied messages you would find in the panel event history and their meaning:

• Invalid Code: The code read from the card does not match any user code in the panel.
• Invalid Time: Access was attempted outside of the schedule assigned to the user’s profile.
• Invalid Area: User attempted to access and area that is not defined in their profile.
• Invalid Level: Door access is not enabled in the user’s profile/ System is in lockdown.
• Armed Area: User attempted to access an armed area they do not have the authority to disarm.
• Inactive User: User is marked as inactive in User Codes.