Mobile Platforms FAQs

https://virtualkeypadapp.dmp.support/vka/

 https://virtualkeypaddesktop.dmp.support/vh/

https://paneltopanel.dmp.support/ptp/

For systems connected over network, make sure the appropriate App Key is populated in Remote Options. 

Push notifications are enabled on the user's mobile device with the Virtual Keypad app. The user is able to choose if they want to receive push notifications for Alarms, Troubles and Arms/Disarms in Settings.

Additional push notifications can be sent for Sensor Activity. This option will only appear if it is enabled on the system in Dealer Admin. Users can choose to receive sensor activity notifications from up to 50 different zones programmed into the panel.

To enable EASYconnect, program the App Key in the Remote Options menu during panel programming,

To find the App Key, each dealer can look at their Dealer Settings on Dealer Admin.

Yes, you need an Open Time even if you aren't automatically disarming.

If you do not want it to disarm automatically, do not enable Auto Disarm.

Remote Link software is available for download through Dealer Admin under the Resources > Downloads section.

Prior to 2020, the default user code for all panels was 99.

As of 2020, the default user code is generated at DMP and is printed on the box. Initializing user codes will revert the default code to 99.

Note: We STRONGLY encourage all DMP dealers to change the user code once the installation is finished.