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TECH SUPPORT FAQ

     

Start using the Virtual Keypad App today!

DMP offers the Virtual Keypad™ app providing Apple® iPhone/iPad and Android™ owners with the ability to access a number of security system keypad functions remotely via cellular or network connection. The app allows users to remotely control lights, thermostats, door locks, appliances, cameras and more via an easy-to-use interface along with standard features such as arming/disarming, checking status, area arming and output control, as well as Z-Wave® capabilities. Plus, dealers have the opportunity to brand the app by inserting their logos, contact details and social media icons.

Extend the life and expand the capabilities of older panels by adding the power of DMP's Universal Communicators. With this simple communications add-on, almost every panel can take advantage of remote system management and control features.

  • Enables basic remote panel control via Virtual Keypad app
  • Provides end user alerts of arming/disarming, alarm and other events
  • Compatible with all panels 

You can check out the Virtual Keypad App spec sheet or refer to the Virtual Keypad App Brochure (Residential) or Virtual Keypad App Brochure (Commercial)

 

GET STARTED:  As a DMP dealer, the first step is to call SecureCom Wireless Customer Service at 877-300-8030 to register for the app. Once registered, you will receive an email allowing you to administer your branded app portal so that you can add customers, users and systems anytime. Setup is simple and quick, allowing you to send an email direct to your customers' iPhones/iPads or Androids, giving them access to the app with little or no issues to handle.  

ONLINE HELP:  View the online help files below for both Apple and Android devices.

Virtual Keypad App Help Files

The Virtual Keypad app, like most apps, is downloaded and configured in a matter of seconds from the App Store or the Google Play Store via cellular or network connections. For both residential and commercial system owners, the attractive interface provides fast and easy access to the most commonly used system functions.